General Terms and Conditions

General Terms and Conditions


Maison Aurum

1. Introduction
Welcome to Maison Aurum. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our services.

2. Company Information
Maison Aurum is an online jewelry store specializing in 925 sterling silver and 14k gold jewelry. Our contact details are as follows:

  • Website: www.maisonaurum.store

  • Email: hello@maisonaurum.store

  • Address: Kastanjelaan 1-405 / 5616LH Eindhoven / The Netherlands

3. Ordering Process
3.1. Orders can be placed through our website. Upon placing an order, you will receive an email confirmation. 3.2. All orders are subject to availability. If a product is out of stock, we will notify you as soon as possible. 3.3. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

4. Pricing & Payment
4.1. All prices are listed and include VAT where applicable. 4.2. Payment methods accepted: Credit/Debit Cards, PayPal, and other listed payment options at checkout. 4.3. Full payment must be received before order processing and shipment. 4.4. We reserve the right to change prices at any time without prior notice.

5. Shipping & Delivery
5.1. We offer worldwide shipping. Delivery times vary depending on location. 5.2. Shipping costs will be displayed at checkout. 5.3. Maison Aurum is not responsible for delays caused by customs or unforeseen circumstances. 5.4. If a package is lost in transit, please contact us at hello@maisonaurum.store to resolve the issue.

6. Returns & Refunds
6.1. We accept returns within 14 days of delivery for unworn, undamaged products in their original packaging. 6.2. Refunds will be processed within 7 business days of receiving the returned item. 6.3. Custom or personalized items are non-refundable. 6.4. Customers are responsible for return shipping costs unless the item received was faulty or incorrect.

7. Warranty & Repairs
7.1. Our jewelry is covered by a 6-month warranty against manufacturing defects. 7.2. The warranty does not cover normal wear and tear, accidental damage, or improper use. 7.3. If you experience an issue with your jewelry, please contact us for repair or replacement options.

8. Intellectual Property
8.1. All content on our website, including text, images, and designs, is the intellectual property of Maison Aurum. 8.2. Unauthorized use or reproduction of any content is strictly prohibited.

9. Limitation of Liability
9.1. Maison Aurum is not liable for any indirect, incidental, or consequential damages arising from the use of our products. 9.2. We do not guarantee that our website will be error-free or uninterrupted.

10. Privacy Policy
10.1. We collect and store customer information in accordance with our Privacy Policy. 10.2. Your data will not be shared with third parties except as required to fulfill your order.

11. Governing Law
11.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Your Country].

12. Amendments
12.1. Maison Aurum reserves the right to update these Terms and Conditions at any time. 12.2. Customers will be notified of any significant changes via email or website updates.

13. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at:

  • Email: hello@maisonaurum.store

  • Address: [Kastanjelaan 1-405 / 5616LH Eindhoven / The Netherlands

Last Updated: 28-02-2025